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Terms of service

Last updated ⁨10 Nov 2026⁩

Effective date: 10 November 2026 · Last updated: 10 November 2026

These Terms are a contract between FluxiCode FZE, Block B, B33-063, SRTIP, Sharjah, United Arab Emirates (licence no. 6518) ("FluxiCode", "we"), and the club, academy or other organisation that uses Noventa Pro (the "Customer", "you"). By creating an account or placing an order, you accept these Terms, the Data Processing Agreement and the Privacy Policy. The person accepting confirms they are authorised to bind the Customer.

1. The service

Noventa Pro analyses football match video uploaded by the Customer. Our AI systems draft match events and statistics, our analysts review them, and we deliver a report, clips and, where you choose, share links. The analysis levels, delivery times and prices are shown on our pricing page and in your order.

The service is for organisations. It is not offered to consumers or to anyone under 18.

2. Accounts

  1. Accounts are created by invitation or by email sign-in code. Keep access to your email account secure; anyone who can read it can sign in.
  2. The Customer is responsible for everyone it invites and for their use of the service.
  3. Tell us at info@fluxicode.com straight away if you believe your account has been misused.

3. Orders and payment

  1. An order is accepted when payment is confirmed. Payment is taken in advance through our payment provider.
  2. Prices are in the currency of your market: UAE dirhams (AED), Saudi riyals (SAR), Egyptian pounds (EGP) or Qatari riyals (QAR), and US dollars (USD) elsewhere. VAT and other taxes are added where the law requires.
  3. Each upload must pass an automatic quality check before payment. If it fails, you will not be charged.
  4. Delivery times start when payment is confirmed. They pause while we wait for something from you, such as a replacement file or a roster.

4. Refunds and SLA credits

  1. You can cancel an order for a full refund until its status changes to processing. Email info@fluxicode.com or cancel on the order page.
  2. Once processing starts, an order cannot be cancelled or refunded, except as set out in this section.
  3. If we deliver after the delivery time for your service level, you receive a credit of the order's amount before tax: 25% if delivery is late by up to a quarter of the delivery time, 50% if it is late by up to the full delivery time, and 100% if it is later than that. Time spent waiting for something from you does not count. We pay the credit as a partial refund to your original payment method. It is your only remedy for late delivery.
  4. If we cannot deliver an order at all for reasons within our control, we refund it in full.
  5. Refunds go to the original payment method. How long the funds take to appear depends on your bank.
  6. Nothing in this section limits any right you have under law that cannot be excluded.

5. Your content and your responsibilities

  1. You keep ownership of the video and rosters you upload ("Customer Content"). You give us a licence to store, copy, process and display it only as needed to provide the service, and, where a training consent is recorded, to improve our models as described in the DPA.
  2. You confirm that:
  • you have the right to record and upload the footage, including any permission needed from the venue, league or competition organiser;
  • you have obtained the consent of each adult rostered player and of the parent or guardian of each rostered player under 18, for every use you enable: sharing, highlight reels and model training;
  • you will record those consents accurately and update them when they are withdrawn;
  • your content is lawful and does not infringe anyone's rights.
  1. You will indemnify FluxiCode against claims from third parties caused by a breach of these confirmations.

6. Reports, outputs and accuracy

  1. Once paid for, the reports, clips and data we deliver are yours to use for your own sporting, coaching and promotional purposes, subject to the consents recorded for each player.
  2. Analysis combines AI and human review and may contain errors. It describes play on the pitch and is not a basis for medical, betting, legal or employment decisions. Selection and contract decisions remain your own.
  3. If you find a material error in a delivered report, tell us within 14 days and we will review and correct it.
  1. Share links let anyone with the link view the content until you revoke it or it expires. Share only with people you trust.
  2. Share links and highlight reels are available only for players whose recorded consent allows them. Players who are not on your roster are never named.
  3. We may revoke, blur or remove content within 48 hours of a valid takedown request, and will tell you when we do.

8. Acceptable use

You must not:

  • upload content that is unlawful, sexual, violent or unrelated to football analysis;
  • use the service to identify, track or profile anyone outside the football context;
  • attempt to access another organisation's data, bypass security, or reverse engineer the service;
  • resell the service or its outputs as a competing analysis product.

We may suspend access if you breach this section, and will tell you why unless the law prevents it.

9. Our intellectual property

The service, software, models, report templates and our brand belong to FluxiCode or its licensors. These Terms give you no rights in them except to use the service.

10. Availability and changes

We aim to keep the service available but do not guarantee it will be uninterrupted. We may change features. If a change materially reduces a service you have already paid for, you may cancel the affected order for a refund.

11. Liability

  1. Neither party is liable for indirect or consequential loss, or for loss of profit, revenue or reputation.
  2. Our total liability under these Terms in any 12 months is limited to the fees the Customer paid us for the service in the 12 months before the event giving rise to the claim.
  3. These limits do not apply to liability that cannot be limited by law, to fraud, or to your obligations in section 5.3.

12. Term and termination

  1. These Terms apply while you have an account or an order.
  2. You may close your account at any time. Open orders already in processing will be completed.
  3. We may terminate for a material breach not remedied within 14 days of notice, or immediately for serious misuse.
  4. After termination, your data is handled as described in the DPA and the Data Deletion page. You can download your reports before closure.

13. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah. The parties will first try to resolve any dispute by good-faith discussion for 30 days. If that fails, the courts of Sharjah have exclusive jurisdiction.

14. General

  1. We may update these Terms by giving 30 days' notice by email. Changes do not affect orders already paid.
  2. Neither party is liable for delays caused by events beyond its reasonable control.
  3. You may not transfer these Terms without our consent. We may transfer them to a successor business.
  4. If any part of these Terms is invalid, the rest remains in force.
  5. Notices to us go to info@fluxicode.com; notices to you go to your account owner's email.
  6. These Terms are available in English and Arabic. If they differ, the English version prevails.