Effective date: 10 November 2026 · Last updated: 10 November 2026
You can ask FluxiCode FZE to delete your data from Noventa Pro, or to take down a video, clip or share link that shows you or your child. Takedowns are completed within 48 hours and deletions within 30 days.
Choose your request
| I want to… | Who can ask | How fast |
|---|---|---|
| Remove or blur me or my child in a share link or highlight reel | The person shown, or their parent or guardian | Within 48 hours |
| Stop my or my child's footage being used to train models | The rostered player, or their parent or guardian, through the club | Removed from future training within 30 days |
| Delete my account | The account holder | Within 30 days |
| Delete all my organisation's data | The organisation's account owner | Within 30 days |
| Delete a specific match | The organisation's account owner | Within 30 days |
| Get a copy of my data | Anyone we hold data about | Within 30 days |
How to make a request
To request a takedown, use the Report a concern link on any share page, or email info@fluxicode.com with the subject "Takedown". Include the link, the match date, and a description of the person, such as their shirt number and colour.
For any other request, email info@fluxicode.com with the subject "Data request" and tell us:
- your name and how to contact you;
- what you want us to do (from the table above);
- the club or organisation involved, and the match if relevant;
- if you are acting for a child, that you are their parent or guardian.
Account holders can also make requests from their account settings.
What happens next
- We confirm we have your request within 2 business days.
- We check your identity, or your authority to act for a child. We ask only for what we need, and delete the proof once the request is closed.
- For a takedown, we revoke, blur or remove the content within 48 hours of receiving the request, even while other checks continue.
- For footage a club uploaded, the club decides most requests, because it controls that data. We send your request to the club within 5 business days and help it respond. If the club does not respond, contact us again and we will tell you what you can do next.
- We tell you when the request is complete.
What we delete
- Uploaded video, clips, reports and analysis outputs for the scope you asked for.
- Your name and roster details, and links between you and any match.
- Your account, sign-in records and preferences, if you closed your account.
- Footage used for model training is removed from all future training sets.
Deleted data leaves our backups within 35 days. Until then backups are not used except to recover from a system failure.
What we keep, and why
| Data | Why we keep it | How long |
|---|---|---|
| Invoices and payment records | Tax law | At least 5 years in the UAE |
| A record of your request and what we did | To prove we acted on it | 3 years after the request is closed |
| Consent and takedown records | To prove what was agreed and removed | As long as needed for that purpose |
| Statistics with no link to any person | Not personal data | Indefinitely |
| Data needed for a legal claim or required by an authority | Legal obligation | Until the matter ends |
Models that were trained before you withdrew consent cannot practically forget a single example. They do not store your footage and cannot reproduce it.
Automatic deletion
Without any request, we delete raw uploaded video 30 days after delivery, and uploads that are never paid for after 7 days.
If you are not satisfied
Reply to our email and we will review the decision. You can also complain to the UAE Data Office or its successor authority, or, in Egypt, to the Personal Data Protection Center. See our Privacy Policy for more.
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